SmallBizGenius Analysis
TicketCity is an online marketplace for event tickets, offering a wide selection of seats for concerts, sports, and theater. Customer experiences are mixed, with some praising helpful customer service and easy purchasing, while others report issues with ticket delivery, incorrect seating, and lack of refunds.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service
7.0/10Customer service experiences are varied. Some reviewers praise agents for being knowledgeable, courteous, and helpful in resolving issues, while others report unhelpful or dismissive service, particularly regarding refunds and ticket discrepancies. For example, some agents are commended for finding alternative tickets or providing clear instructions, while others are criticized for failing to address problems or offering unhelpful solutions like reselling tickets.
25 reviews mention thisTicket Delivery & Accuracy
4.0/10A significant number of reviewers report issues with ticket delivery, receiving tickets late, or not receiving them at all. Some customers also complain about receiving incorrect seats or invalid tickets, leading to frustration and disappointment. For instance, some customers received tickets hours before the event or on the day of the event, while others were given tickets for different sections than what they paid for.
20 reviews mention thisRefunds & Exchanges
3.0/10Many reviewers express dissatisfaction with TicketCity's refund and exchange policies. Customers often report difficulty obtaining refunds for canceled events, incorrect tickets, or undelivered tickets. Some reviewers were told that refunds were not possible, even when the company failed to deliver the promised tickets or when the event was rescheduled to a date they could no longer attend. One reviewer stated, "They do not offer refunds. AT ALL!"
15 reviews mention thisWebsite & Ordering Process
7.5/10Several reviewers found the website easy to navigate and the ordering process straightforward. Some customers appreciated the convenience of downloading tickets onto their phones. For example, one reviewer said, "The process was easy, even for an older lady like me."
8 reviews mention thisPricing & Fees
4.0/10Some reviewers complain about high fees and inflated prices compared to purchasing directly from the venue. One reviewer described being "ripped off" by paying triple the cost of the venue tickets. Another reviewer mentioned, "Fees waaaaay to high."
5 reviews mention thisPros & Cons
What Customers Love
"The agent we dealt with, Chris, was extremely knowledgeable and very courteous."
"The process was easy, even for an older lady like me."
"Bought the tickets and had them downloaded within the hour. Very easy!! Great transaction."
"We purchased tickets from TicketCity who sold us bogus tickets from a suite owner at Ball Arena in Denver."
"I made one phone call Ticket City and they gave me a refund, I was very impressed that they did and was worried that they wouldn't."
Common Complaints
"Never received tickets. Purchased months in advance."
"They do not offer refunds. AT ALL!"
"The customer service was awful and we never received our ticket. They were rude and said that if we argue the payment they would win."
"RIP OFF - Should be 0 or negative starsBought tickets to performance through them by mistake as I was unable to get to the venue directly on my phone. It turned out that they changed double the cost of the venue and with their added fees it came to more than triple the cost."
"The representative on the phone was really nice. But he incorrectly told us our ticket would be deliver via email and we would use a QR code for entry. I asked three times if that was the case and he assured me it was."
Common Questions About Ticketcity
Answers derived from customer review patterns
Is Ticketcity legit and trustworthy?
TicketCity's legitimacy is questionable based on the reviews. While some customers have had positive experiences, a significant number report issues with ticket delivery, accuracy, and customer service. Many reviewers claim they never received their tickets, received the wrong tickets, or were denied entry to events. Given these inconsistencies, it's crucial to exercise caution and consider alternative ticket providers with more consistently positive reviews.
Based on 45 reviewsDoes Ticketcity have good customer service?
Customer service experiences with TicketCity are mixed. Some reviewers praise the agents for being knowledgeable, courteous, and helpful in resolving issues, often highlighting specific agents by name. However, a substantial number of customers report negative experiences with unhelpful or dismissive customer service, particularly when addressing issues with ticket delivery, seating discrepancies, or refund requests. This inconsistency suggests that the quality of customer service may vary depending on the agent and the nature of the problem.
Based on 25 reviewsIs Ticketcity worth it for small business?
Whether TicketCity is worth it for small businesses depends on their risk tolerance and specific needs. The potential benefits include access to a wide range of event tickets and, in some cases, helpful customer service. However, the significant number of negative reviews concerning ticket delivery, accuracy, and refund policies raises concerns about reliability. Small businesses should carefully weigh the potential risks against the convenience and compare TicketCity with other ticket providers before making a decision.
Based on 20 reviewsWhat is Ticketcity's refund policy like?
TicketCity's refund policy is a major point of contention among reviewers. Many customers report difficulty obtaining refunds, even when the company fails to deliver the promised tickets, provides incorrect tickets, or when events are canceled or rescheduled. Some reviewers claim they were explicitly told that refunds were not possible under any circumstances. This lack of flexibility and transparency regarding refunds is a significant concern for potential customers.
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